We always hope that you are satisfied with our pieces, but if for some reason you aren’t, you can always return regular priced items for a refund to your original method of payment or store credit that never expires. Anything purchased on our Last Chance pages or our Promotional Sales are final sale, no returns - no exceptions. Gift Certificates are non-refundable.
HERE ARE THE OPTIONS ON RETURNING YOUR ITEM:
To start your return, please click here to submit a return request through your the order section of your account. Once your request is approved, use the prepaid return label enclosed with your order and mail the package back. Please note: Depending on your location, returned items using our FREE prepaid return label can take up to 2 weeks to be delivered to our warehouse.
-Option 1: Receive a store credit for the full price of your returned item(s)/exchange. Store credit will be issued to your Dainty Jewell's account and will be available immediately after we process your return. The return label shipping cost is FREE with this option.
-Option 2: Receive a refund to your original payment method for your order, minus $8.45 for the cost of the prepaid shipping label for one item. Additional costs will be deducted for more than one item.
-Option 3: Receive a refund/store credit for your order and pay the carrier of your choice retail shipping rate to ship your return to 3009 Blue Mountain Drive, La Grande, OR 97850.
- We cannot guarantee stock for a returned item.
- Return Labels are available only for domestic USA orders.
- All "Last Chance, Clearance, Final Sale items" are final sale, no returns - no exceptions. If returned, you will have the option to pay for return shipping back to you, or we can donate the items to a local charity.
- We do not accept any altered goods.
- All returns must be in new condition with tags still attached and no stains of deodorant or of any kind, no smells of smoke/perfume or of any kind, and no animal/human hair and etc. in order to receive a refund or store credit equal to the amount of the returned item(s). Items returned that do not fall in compliance with our return policy will not be refunded or issued a store credit.
- You may initiate a return within 15 days of order arrival date (Based on tracking information), any return passed 15 days is subject to a restocking fee of 20% of the total value of return item.
- PLEASE carefully inspect a product upon arrival to assure that it's what you ordered and has no defects. If you think that you've received a defective item, incorrect items or if you are missing items, please contact our customer service team within 3 business days of day of arrival.
- Regular priced items purchased during a promotional sale can be returned as long as the terms and conditions of the sale allow for the item to be returned and will be credited/refunded. Discounts and promotional coupon codes cannot be refunded or store credited.
- Any returns containing an item outside of the policy will not be accepted and the customer will be responsible for the re-shipping fee. If you choose not to receive the item back, it will be donated to a local charity of our choice with no refund or store credit granted.
- The return processing time may take up to 7 business days once received at our warehouse.
- All shipping costs paid are a third party charge that cannot be refunded at anytime.