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Jewell points are reward points that you can earn through our Customer Loyalty Program which is an awesome way to put money back in your pocket when you shop with us. You must create an account with us to take advantage of our customer loyalty program. To use, view and earn Jewell points, you must log into your account (If you are using a phone you will need to scroll down to the bottom of the homepage and click the link to switch to standard view) then click the "Customer Loyalty Program" tab on the bottom left of the page. After you click the tab a popup box will appear and there you will find two other tabs, rewards and earn points. Click the rewards tab to view and redeem your points and click the earn rewards tab to learn how to earn more points.
You should create an account with Dainty Jewell’s because we have several advantages that you won’t want to miss! By creating an account with us, you will receive updates regarding your order status and you will be able to manage your address book. After you create an account with us, you will be automatically enrolled in our customer loyalty program and will earn 250 Jewell points.
Spring is our busiest season of the year, please keep in mind that your order may take one-three days to be fulfilled and shipped out. Please order enough in advance to accommodate this.
All in stock items are available and ready for immediate shipment. Our processing and order fulfillment time is one-three business days.
- UPS can take from five to nine business days depending on what shipping zone you are in.
- USPS within the US can take from two to seven business days depending on what shipping zone you are in.
- International shipments can take from one week up to four weeks depending on what shipping zone you are in.
We do not ship on weekends or holidays. Orders will be shipped to the address provided by the customer therefore customer must provide the correct shipping address when placing an order. Dainty Jewell’s is not responsible for any lost items due to incorrect addresses. If the order is returned to Dainty Jewell’s due to invalid or incorrect address, the customer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address.
Customer will receive an email update with a tracking number as soon as order has been shipped. The tracking information will be updated periodically and can take up to two days for the system to update any current info. Please be aware that Dainty Jewell’s is not responsible for any shipping errors made by the shipping carriers or for orders lost or stolen during transit. Once your order leaves our facility and is in the hands of the shipping carrier, we are no longer responsible for it and it is out of our control. We cannot refund or replace items that do not make it to the final destination.
To receive in-Store Credit, please CONTACT US FIRST through EMAIL (email@example.com). We must approve your return first. In- store credit WILL NOT be issued if the buyer doesn’t contact us first and receive approval within the 7 days of original shipping date. Keep in mind that we cannot guarantee stock for a returned item. If you have received an incorrect, defective, or damaged piece from our shop, please contact us immediately or no later than 7 days of the original shipping date. We do not accept any altered goods. Any return requests after the 7 day return period will not be approved. After gaining approval to return your items, please send them back to: Dainty Jewell's Shipping Team, 3009 Blue Mountain Dr. La Grande, OR 97850. You may want to purchase tracking or insurance on your package as we are not responsible for lost/damaged shipments. The buyer is responsible for ALL shipping costs as this is a third party charge. Items must be received within 14 days of the original shipping date. Dainty Jewell’s reserves the right to add a 10-20% restocking fee to each return that doesn't follow this policy, if approved.
After an order has been completed and paid, we cannot cancel or refund it. If you have any questions prior to ordering, Please contact us first.
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