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Text us at 541-512-7585
Call us at 1800-663-1594
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You may also reach us at firstname.lastname@example.org
Customer Care hours are Monday-Friday, 10 AM - 7 PM (EST)
Christmas Eve: 10 AM- 3Pm EST/Christmas- Closed
New Years- Closed
4th of July- Closed
Labor Day & Memorial Day- 10am-3pm EST
Phone, email or chat - we're here to help!
Most Viewed Questions
Jewell points are reward points that you can earn through our Customer Loyalty Program which is an awesome way to put money back in your pocket when you shop with us. You must create an account with us to take advantage of our customer loyalty program. To use, view and earn Jewell points, you must log into your account (If you are using a phone you will need to scroll down to the bottom of the homepage and click the link to switch to standard view) then click the "Customer Loyalty Program" tab on the bottom left of the page. After you click the tab a popup box will appear and there you will find two other tabs, rewards and earn points. Click the rewards tab to view and redeem your points and click the earn rewards tab to learn how to earn more points.
You should create an account with Dainty Jewell’s because we have several advantages that you won’t want to miss! By creating an account with us, you will receive updates regarding your order status and you will be able to manage your address book. After you create an account with us, you will be automatically enrolled in our customer loyalty program and will earn 250 Jewell points.
All in stock items are available and ready for immediate shipment. Our processing and order fulfillment time is one-three business days.
- FEDEX can take from two to nine business days depending on what shipping zone you are in and what shipping option you select at checkout
- USPS within the US can take from two to seven business days depending on what shipping zone you are in.
- International shipments can take from one week up to four weeks depending on what shipping zone you are in.
We do not ship on weekends or holidays. Orders will be shipped to the address provided by the customer therefore customer must provide the correct shipping address when placing an order. Dainty Jewell’s is not responsible for any lost items due to incorrect addresses. If the order is returned to Dainty Jewell’s due to invalid or incorrect address, the customer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address.
Customer will receive an email update with a tracking number as soon as order has been shipped. The tracking information will be updated periodically and can take up to two days for the system to update any current info. Please be aware that Dainty Jewell’s is not responsible for any shipping errors made by the shipping carriers or for orders lost or stolen during transit. Once your order leaves our facility and is in the hands of the shipping carrier, we are no longer responsible for it and it is out of our control. We cannot refund or replace items that do not make it to the final destination.
We always hope that you are satisfied with our pieces, but if for some reason you aren’t, you can always return regular priced items for a refund to your original method of payment or store credit that never expires. Anything purchased on our Last Chance pages or our Warehouse Sale are final sale - no exceptions.
HERE ARE THE OPTIONS ON RETURNING YOUR ITEM:
To start your return, please click here to submit a return request through your the order section of your account. Then Click here to create your prepaid return label. Please note: Depending on your location FREE prepaid return label can take up to 2 weeks to be delivered to our warehouse.
-Option 1: Receive a store credit for the full price of your return. Store credit will be issued to your Dainty Jewell's account and will be available immediately after we process your return. The return label is FREE with this option. To create your FREE prepaid return label click here.
-Option 2: Receive a refund to your original payment method for your order, minus $8.45 for the cost of the prepaid shipping label for one item. Additional costs will be deducted for more then one item. Click here to create your prepaid return label.
-Option 3: Receive a refund for your order and pay the carrier of your choice retail shipping rate to ship your return to 3009 Blue Mountain Drive, La Grande, OR 97850.
- We cannot guarantee stock for a returned item.
- We do not accept any altered goods.
- All returns must be in new condition with tags still attached and no stains of deodorant or of any kind, no smells of smoke/perfume or of any kind, and no animal hair in order to receive refund or store credit equal to the amount of the returned item(s).
- You may initiate a return within 15 days of order arrival date (Based on tracking information), any return passed 15 days is subject to a restocking fee of 20% of the total value of return item.
- PLEASE carefully inspect a product upon arrival to assure that it's what you ordered and has no defects. If you think that you've received a defective item, incorrect items or if you are missing items, please contact our customer service team within 3 business days of day of arrival.
- Regular priced items purchased during a promotional sale can be returned and will be credited/refunded for price paid only. Discounts and promotional coupon codes cannot be refunded.
- Any returns containing an item outside of the policy will not be accepted and the customer will be responsible for the re-shipping fee. If you choose not to receive the item back, it will be donated to a local charity of our choice with no refund or store credit granted.
- The return process may take up to 7 business days once received at our warehouse.
- All shipping costs paid are a third party charge that cannot be refunded at anytime.
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